Refund policy

Last updated: 12 November 2026

Returns and refunds

Contact us with your order number if an item arrives damaged, faulty, incorrect, incomplete or materially different from its description. Please report visible problems preferably within 7 days of delivery. This request does not limit statutory or applicable warranty rights.

Describe the problem and provide photographs where reasonably available. An unboxing video is not required for a valid claim. Keep the item, accessories and packaging where available. Opening an item to inspect it does not by itself invalidate a defect claim.

We will investigate and arrange an appropriate replacement, return or refund. Gadgify bears reasonable return shipping costs for accepted damaged, faulty, incorrect or misdescribed product claims. Contact us for return instructions before sending anything. The correspondence address is not automatically the return address. Supplier procedures do not remove our responsibility to you.

Change of mind

Change-of-mind returns or exchanges are not offered unless expressly stated on the product page at purchase. Our voluntary policy does not cover damage caused by misuse, accidents after delivery or unauthorised modification. These exclusions do not remove rights provided by law.

Cancellations and non-delivery

Request cancellation promptly. Orders may be cancelled without a cancellation fee before dispatch. After dispatch, contact us to discuss options. If we cannot fulfil your order, we will notify you and refund amounts paid. For lost parcels or delivery beyond the stated schedule, contact us for investigation and an appropriate remedy, including a refund where required by law.

Refund processing

We will communicate our decision and initiate approved refunds within 7 business days after approval and any necessary return inspection. Refunds go to the original payment method where possible. For cash-on-delivery orders, we will agree a secure bank or UPI refund method. Banks or payment providers may need additional time to credit funds. Accepted faulty, incorrect or misdescribed goods refunds include applicable delivery charges paid for that item. No restocking fee applies to these claims.

Gadgify
Email: gadgifylive@gmail.com
Telephone: +91 9846542603
Website: https://gadgify.live
Correspondence address: Adil Manzil, Baikatte, Paivalike, Kasaragod, Kerala 671348, India.